FAQs
Return Policy:
We value your satisfaction and offer a straightforward return process. Please read our policy carefully before making a purchase.
Return Requests
- Return requests must be made on the same day of delivery upon receiving the item.
- Payment must be completed before a return request can be initiated.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
Important Notes
- Trying on the item while the courier waits is not allowed.
- Returns must be processed immediately once approved.
- Refunds will be issued after the item has been inspected and approved.
For any return requests, please contact our customer service team through our DMs immediately upon receiving your order.
Shipping Policy:
We currently offer local shipping only to ensure fast and reliable delivery.
Shipping & Delivery
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Delivery time: 2-5 business days depending on location.
- A tracking number will be provided once your order is shipped.
Shipping Conditions
- Customers must provide the correct shipping address. If the courier is unable to deliver due to an incorrect address, additional fees may apply for re-delivery.
Orders cannot be canceled once they have been shipped.
Lost or Delayed Shipments
- If your package is lost or significantly delayed, please contact us through our DMs for assistance.
- For any further shipping inquiries, feel free to reach out to us.
Exchange Policy:
- Exchanges are only possible if the requested size is available.
- Exchanges are not allowed on sale items.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
For exchange requests, please contact us through our DMs as soon as possible to check availability.